Returns and refunds
Deck arrived broken? Table didn't laugh? Email Fugly. He'll make it right, and probably weird.
Write to returns@fulluproar.com with your order number, or start a return from your order page. A person reads every one.
Last updated: September 5, 2026
If it's our fault
Arrived damaged, wrong item in the box, or something missing? Tell us within 30 days of delivery. A photo helps.
We fix it right away. Replacement or full refund, your call, and we pay for it. Keep the deck. No return label, no inspection, no waiting on us.
If you changed your mind
You have 30 days from delivery. You pay the return shipping. What comes back to you depends on the condition the deck comes back in:
- Sealed. Shrink-wrap intact: full refund, automatically, as soon as it lands with us.
- Opened, complete, resale condition. Refund minus up to 20%, which covers checking and resetting the deck.
- Incomplete or degraded. A larger fee, or we can't take it back at all. The next two sections explain exactly what that means.
What counts as original condition.
Every deck is 54 cards plus 15 blanks. If the blanks are written on or anything's missing, that's not original condition. Counting takes about a minute. We count too, so nobody has to argue.
Before you ship
Do this before you buy a label.
- Count the cards. 54 cards plus 15 blanks.
- Check the blanks. Unwritten? Good.
If either check fails, stop. Save your postage. This return will be rejected, and you'd be paying to ship a deck we have to send back or give away.
If a return is rejected
We hold rejected returns for 14 days. Send us a prepaid label in that window and we ship the deck back to you. After 14 days, we donate it to a game night.
When the refund shows up
We process refunds within 5 business days of your return arriving at our door. Refunds go to your original payment method, and most banks post them within 5 to 10 business days after that.
Merch
Shirts and other merch: 30 days from delivery, unworn with the tags on, same two lanes as above. Our mistake, we pay. Changed your mind, you pay the return shipping.
Pre-orders
Pre-orders carry a 90-day full refund guarantee. If a pre-order hasn't shipped within 90 days of purchase, you get a full refund automatically. Nothing to do on your end.
You can also cancel any pre-order before it ships by emailing returns@fulluproar.com. Cancelled pre-orders are refunded within 5 to 10 business days. Once a pre-order ships, it's a regular order and everything above applies.
How to start a return
- Open your order page and choose Request return, or email returns@fulluproar.com with your order number.
- We reply with an RMA number and where to send it. If it was our mistake, we usually don't need the deck back at all.
- Pack it well and put the RMA number on the label or inside the box.
Questions
Anything unclear, write to returns@fulluproar.com. Fugly reads them. Occasionally he answers in character.